Return Policy
Return Policy
At Rimara, we want you to be completely satisfied with your purchase. This policy outlines the terms for product returns.
Return Eligibility
To be eligible for a return, your item must be:
- In original condition and packaging
- Unused and unopened (unless defective)
- Returned within 30 days of purchase
- Accompanied by proof of purchase
- Not custom-made or personalized
Return Timeframe
You have 30 days from the date of purchase to initiate a return.
How to Return an Item
- Contact customer service at +0096264200120
- Receive an RMA number
- Package your item in original packaging
- Include the required documents
- Ship to the provided return address
Return Shipping
- Defective items: Rimara covers return shipping
- Customer error/size-color changes: customer covers return shipping
- Quality-related issues: Rimara covers return shipping
Refund Process
- Inspect returned item
- Process refund within 5 to 7 business days
- Refund to original payment method
- Send refund confirmation
Exchange Policy
Exchanges are supported for wrong size/color, damaged items, or product replacement based on availability.
Non-Returnable Items
- Custom or personalized products
- Used or damaged by misuse
- Items without original packaging
- Returns after the return window
Damaged or Defective Items
If your item is damaged or defective, contact us with your order details and photos for immediate support.
International Returns
International return policies may vary by country and can involve longer processing due to customs.
Restocking Fees
Restocking fees may apply in specific cases such as used or damaged returns, custom orders, or missing packaging.
Store Credit
In some situations, store credit may be offered instead of a refund, based on return conditions.
Contact Us
If you have questions about returns, contact us at +0096264200120.